Administrator - Veritas NetBackup, Symantec Backup Exec

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Database Administration · Software Engineering

In short

The Support Operations Administrator in Nagpur, India, is responsible for maintaining backup operations by resolving technical tickets, providing on-call support, and conducting root cause analyses for Symantec Netbackup and Symantec Backup Exec. This role emphasizes enhancing customer satisfaction through efficient troubleshooting and knowledge sharing.

Responsibilities

Provide technical support for Symantec Netbackup and Symantec Backup Exec, resolving tickets and ensuring SLA compliance.
Conduct root cause analysis on escalated issues, identifying solutions using in-depth knowledge of EMC Data Domain.
Update and manage the knowledge base by documenting solutions and best practices.
Facilitate training sessions for new team members.
Ensure a positive customer experience by striving for first call resolution and minimizing case reopens.

Requirements

Proficient in Symantec Netbackup and Symantec Backup Exec with a solid understanding of backup and recovery processes.
Knowledgeable in EMC Data Domain technologies and data management best practices.
Strong analytical and problem-solving skills with the ability to perform root cause analysis.
Familiarity with quality standards and regulatory requirements in support operations.

Desired Qualifications

Optional but valuable certification in Symantec Netbackup or related backup technologies.

Benefits

Supercharge your potential and find your career.
Work at a place that puts its people first.
Be part of a global technology company with a broad portfolio of technology services and products.

Skills

Veritas NetBackupSymantec Backup ExecData ManagementProblem-Solving

#Veritas NetBackup#Symantec Backup Exec#Backup#Recovery#Technical Support#Root Cause Analysis#Knowledge Base#Training#Customer Satisfaction#SLA

About HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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