Service Center Team Manager

Manufacturing & Production · Production & Assembly · Production Management

In short

Alfa Laval is seeking a Service Center Team Manager in Visakhapatnam to lead, motivate, and guide a team in delivering exceptional service. The role involves ensuring operational targets are met, fostering a positive work environment, and driving continuous improvement in service delivery.

Responsibilities

Establish and maintain a strong HSE and quality culture within the team.
Manage and develop team capabilities to support the overall Service strategy.
Lead the team by providing clear direction and ensuring a strong customer-oriented mindset.
Develop, motivate, and coach direct reports while ensuring effective competence development.
Manage performance issues within the team appropriately and promptly.
Adapt the availability of internal resources quickly in response to customer demands.
Ensure that jobs are executed according to their priority in close cooperation with coordinators.
Implement continuous safety and efficiency improvements based on ALPS Board meetings, innovative processes, and new technologies.
Conduct employee reviews, including the timely update of competence profiles and skills matrices.
Foster a positive, inclusive, and high-performing team culture.
Drive and implement Kaizen, PRP, and Lean processes on the shop floor.

Requirements

Diploma or B.Tech in Mechanical Engineering.
Minimum of 7 years of experience for Diploma holders or 5 years of experience for B.Tech graduates.
Relevant experience in team management, shop-floor management, and job planning.
Strong leadership, coaching, and people-management skills.
Excellent communication and interpersonal skills.
Strong customer-service orientation.
Good planning, prioritization, and problem-solving abilities.

Desired Qualifications

Knowledge of HSE, quality systems, ALPS, 5S, Kaizen, PRP, and Lean processes is preferred.

Benefits

An interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
An exciting place to build a global network with different nationalities.
Your work will have a true impact on Alfa Laval’s future success.
You will be learning new things every day.

Skills

HSEQuality ManagementMechanical EngineeringTeam ManagementShop Floor ManagementJob PlanningLeadershipCoachingPeople ManagementCustomer ServicePlanningPrioritizationProblem SolvingALPS5SKaizenPRPLean Manufacturing

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About Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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