Administrator - Desk Side Services, AMT Asset Management Software

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Data Engineering

In short

The Tools & Automation Engineer, responsible for asset management and ITIL processes, enhances operational efficiency through the development and maintenance of automation tools. This role involves delivering high-quality code, supporting existing projects, and responding to client requests while adhering to quality standards and regulatory requirements.

Responsibilities

Adhere to quality standards and regulatory requirements by implementing best practices in Asset Management Services to ensure compliance with company policies.
Provide on-call support for escalated issues, performing root cause analysis using Asset Management tools to identify and rectify recurring problems.
Conduct knowledge base updates and management, facilitating training sessions for new hires and coaching analysts to enhance team capabilities.
Independently resolve tickets within the agreed Service Level Agreement (SLA) for ticket volume and response time, utilizing Asset Management software to track and manage incidents effectively.
Ensure a positive customer experience and high Customer Satisfaction (CSAT) scores by striving for first call resolution and minimizing rejected resolutions and reopened cases.

Requirements

In-depth knowledge of Asset Management services and tools.
Strong analytical and problem-solving skills.
Proficient in ticketing systems and incident management processes.
Excellent communication and interpersonal skills.

Desired Qualifications

ITIL Foundation Certification (Optional but valuable).
Certification in Asset Management (Optional but valuable).

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

Asset ManagementITILTicketing SystemsIncident Management

#IT Support#Asset Management#ITIL#Ticketing Systems#Incident Management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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