Administrator - Desk Side Services, AMT Asset Management Software

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

Provide onsite Desk Side Support for end-user computing incidents and service requests in Gurugram. Diagnose and resolve hardware, software, and endpoint issues, while maintaining asset inventory and coordinating with support teams. Requires hands-on experience in desktop support, troubleshooting Windows endpoints, M365, and familiarity with ITSM environments.

Responsibilities

Provide onsite support for end-user devices and workplace technology.
Diagnose and resolve hardware, software and endpoint-related incidents.
Perform device swap, repair, IMACD and fulfilment activities.
Coordinate with Service Desk and remote support teams for escalated issues.
Maintain accurate asset inventory and CMDB updates following support activities.
Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements.
Provide clear communication to users and relevant resolver/support teams.

Requirements

Hands-on experience in Desktop/Desk Side Support or EUC.
Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity.
Familiarity with endpoint management and enterprise ITSM environments.
Strong customer service, communication and troubleshooting skills.

Desired Qualifications

Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

WindowsMicrosoft 365HardwareConnectivityEndpoint ManagementITSMCustomer ServiceCommunicationTroubleshootingServiceNow

#Desk Side Support#End-User Computing#IT Support#Asset Management#Hardware#Software#Troubleshooting#ServiceNow#Windows#Microsoft 365

About HCLTech

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