Program Manager, UDE

Logistics, Sales & Operations · Program Management · Project Management

In short

Amazon is seeking a skilled Program Manager, UDE to lead Upstream Defect Elimination initiatives within the Selling Partner Efficiency & Growth organization. The role involves driving high-impact projects, establishing governance frameworks, and partnering with senior leaders to prevent defects at source and optimize business outcomes. Candidates should have 3+ years of program management experience, strong analytical and financial skills, and a proven ability to influence cross-functional teams.

Responsibilities

Lead high-impact UDE projects in cost optimization and revenue generation by identifying systemic defects, influencing upstream team roadmaps, and driving cross-organizational alignment.
Establish comprehensive governance frameworks for UDE programs, including pipeline development, quality controls, and executive reporting mechanisms.
Partner with senior leaders (L6-L7) across multiple VP organizations to secure bandwidth and prioritize defect elimination over reactive fixes.
Drive headcount optimization goals through strategic UDE implementation, building robust pipelines that exceed targets while maintaining rigorous quality standards.

Requirements

3+ years of program management experience with demonstrated success managing complex, cross-organizational initiatives spanning multiple VP organizations
Proven ability to influence technical roadmaps and secure alignment from senior leaders (L6-L7) across multiple organizations without direct authority
Strong analytical and financial acumen to quantify business impact across COI, iGMS, VCtS, and HC savings metrics with finance validation
Track record of exceeding ambitious goals through strategic planning, systematic execution, and rigorous quality standards
Demonstrated capability conducting root cause analysis on systemic defects and designing upstream solutions across legacy systems
Experience managing engineering dependencies and navigating technical complexities while balancing resource constraints
Strong stakeholder management skills orchestrating workshops with 10+ cross-functional teams and presenting to L6-L7 retail leaders
Ability to translate technical details into business outcomes and strategic narratives for executive audiences
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements

Desired Qualifications

Experience with supply chain operations, vendor management, or retail systems preferred
Background in defect elimination, process optimization, or operational excellence initiatives highly valued
Project management certificate
Lean Six Sigma certificate – GB or BB
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Skills

SQLExcel

#Program Management#UDE#Defect Elimination#Cost Optimization#Revenue Generation#Governance Frameworks#Cross-Functional Partnership#Financial Acumen#Root Cause Analysis#Stakeholder Management#Supply Chain Operations#Vendor Management#Retail Systems#Process Optimization#Operational Excellence#SQL#Lean Six Sigma

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