Administrator - Desk Side Services, AMT Asset Management Software

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

In short

The IT Support Administrator will provide high-quality onsite IT support services in Mumbai, ensuring timely resolution of incidents and service requests for hardware, software, and network issues. Responsibilities include managing IT assets, supporting AV systems, and coordinating with internal teams and vendors to deliver effective solutions.

Responsibilities

Provide onsite/deskside support for incident resolution and service requests.
Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
Ensure all incidents and service requests are logged, tracked, and updated in the ticketing system (ServiceNow).
Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
Perform OS support (Windows, macOS) and software installation/configuration.
Manage IT assets including tracking, stockroom inventory, and documentation.
Support AV infrastructure including projectors, conferencing systems, microphones, and displays.
Setup and support meetings, video conferencing, and collaboration tools.
Work closely with internal IT teams (Network, Server, AV, Security) and external vendors.
Escalate unresolved issues to higher support levels as per defined processes.
Maintain accurate records of incidents, assets, and support activities.
Adhere to customer policies, SOPs, and governance standards.

Requirements

Minimum 3+ years of experience in Deskside/Onsite IT Support.
Technical diploma/degree or equivalent experience.
Proven track record in delivering customer-facing IT support services.
Ability to lift IT equipment (up to ~30 lbs) when required.
Strong troubleshooting and analytical skills.
Customer-focused mindset with excellent communication skills.
Ability to work independently and within a team environment.
High level of accountability and attention to detail.
Capability to manage multiple tasks and priorities effectively.
Strong interpersonal skills to handle end-user interactions professionally.

Desired Qualifications

Experience working in third-party/vendor support environments is preferred.
Relevant certifications (e.g., Microsoft, ITIL, hardware certifications) are an advantage.
Flexibility to support business hours, shifts, or on-call support (if applicable).

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company, home to more than 230,000 people across 60 countries.
Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
Work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

Desktop SupportWindowsmacOSHardware troubleshootingLaptopsDesktopsPrintersMobile Device ManagementIntuneNetworkingServiceNowExcelWordVideo conferencingAV systems support

#IT Support#Desk Side Services#Asset Management#Hardware#Software#Networking#Audio-Visual#ServiceNow#Intune#Windows#macOS#Mumbai

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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