The Job

Track Lead - Microsoft 365 Administration

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Molnteknik · IT-support · Cybersäkerhet

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I korthet

This role is for a Track Lead specializing in Microsoft 365 Administration. The candidate will be responsible for administering and supporting various M365 services, managing user identities via Microsoft Entra ID, and providing L2/L3 support for incidents and service requests. Key duties include monitoring service health, troubleshooting issues, implementing security controls, and automating tasks with PowerShell.

Ansvarsområden

  • Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
  • Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).
  • Provide L2/L3 support for M365 incidents and service requests.
  • Monitor M365 service health, availability, and performance.
  • Troubleshoot and resolve messaging, collaboration, and identity issues.
  • Implement and support security controls (MFA, Conditional Access, DLP).
  • Manage email, collaboration, and document access configurations.
  • Support onboarding, offboarding, and user lifecycle activities.
  • Assist with M365 migrations, upgrades, and feature rollouts.
  • Automate routine tasks using PowerShell where applicable.
  • Work with Microsoft Support and third‑party vendors for issue resolution.
  • Ensure adherence to SLAs, ITSM processes, and service governance.
  • Maintain service documentation, SOPs, and knowledge articles.
  • Support compliance requirements including retention and basic eDiscovery.
  • Proactively recommend improvements and best practices for M365 services.

Krav

  • Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
  • Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).
  • Provide L2/L3 support for M365 incidents and service requests.
  • Monitor M365 service health, availability, and performance.
  • Troubleshoot and resolve messaging, collaboration, and identity issues.
  • Implement and support security controls (MFA, Conditional Access, DLP).
  • Manage email, collaboration, and document access configurations.
  • Support onboarding, offboarding, and user lifecycle activities.
  • Assist with M365 migrations, upgrades, and feature rollouts.
  • Automate routine tasks using PowerShell where applicable.
  • Work with Microsoft Support and third‑party vendors for issue resolution.
  • Ensure adherence to SLAs, ITSM processes, and service governance.
  • Maintain service documentation, SOPs, and knowledge articles.
  • Support compliance requirements including retention and basic eDiscovery.
  • Proactively recommend improvements and best practices for M365 services.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
  • Global technology company.
  • Home to more than 223,000 people across 60 countries.
  • Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
  • Powered by a broad portfolio of technology services and products.
  • Work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#Microsoft 365#Administration#Exchange Online#Teams#SharePoint Online#OneDrive#Microsoft Entra ID#Azure AD#IT Support#Security#PowerShell#Compliance
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Bangalore, India

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