Track Lead - Microsoft 365 Administration
Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · IT Support · Cybersecurity
In short
This role is for a Track Lead specializing in Microsoft 365 Administration. The candidate will be responsible for administering and supporting various M365 services, managing user identities via Microsoft Entra ID, and providing L2/L3 support for incidents and service requests. Key duties include monitoring service health, troubleshooting issues, implementing security controls, and automating tasks with PowerShell.
Responsibilities
- Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
- Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).
- Provide L2/L3 support for M365 incidents and service requests.
- Monitor M365 service health, availability, and performance.
- Troubleshoot and resolve messaging, collaboration, and identity issues.
- Implement and support security controls (MFA, Conditional Access, DLP).
- Manage email, collaboration, and document access configurations.
- Support onboarding, offboarding, and user lifecycle activities.
- Assist with M365 migrations, upgrades, and feature rollouts.
- Automate routine tasks using PowerShell where applicable.
- Work with Microsoft Support and third‑party vendors for issue resolution.
- Ensure adherence to SLAs, ITSM processes, and service governance.
- Maintain service documentation, SOPs, and knowledge articles.
- Support compliance requirements including retention and basic eDiscovery.
- Proactively recommend improvements and best practices for M365 services.
Requirements
- Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
- Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).
- Provide L2/L3 support for M365 incidents and service requests.
- Monitor M365 service health, availability, and performance.
- Troubleshoot and resolve messaging, collaboration, and identity issues.
- Implement and support security controls (MFA, Conditional Access, DLP).
- Manage email, collaboration, and document access configurations.
- Support onboarding, offboarding, and user lifecycle activities.
- Assist with M365 migrations, upgrades, and feature rollouts.
- Automate routine tasks using PowerShell where applicable.
- Work with Microsoft Support and third‑party vendors for issue resolution.
- Ensure adherence to SLAs, ITSM processes, and service governance.
- Maintain service documentation, SOPs, and knowledge articles.
- Support compliance requirements including retention and basic eDiscovery.
- Proactively recommend improvements and best practices for M365 services.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
- Global technology company.
- Home to more than 223,000 people across 60 countries.
- Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
- Powered by a broad portfolio of technology services and products.
- Work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
- Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#Microsoft 365#Administration#Exchange Online#Teams#SharePoint Online#OneDrive#Microsoft Entra ID#Azure AD#IT Support#Security#PowerShell#Compliance
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bangalore, India
Applicants
Be an early applicant