Track Lead - Citrix Virtual Desktops Essentials

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Molnteknik · DevOps

I korthet

HCLTech is seeking a Track Lead specializing in Citrix Virtual Desktops Essentials to manage AVD, Nerdio, Citrix, and FSLogix environments in Bangalore, India. This role involves supporting daily operations, troubleshooting technical issues, and ensuring platform stability and security across various virtual desktop technologies.

Ansvarsområden

Support Azure Virtual Desktop (AVD) operations, including monitoring and maintenance of Host Pools, Session Hosts, Application Groups, Workspaces, and RemoteApp Services.
Troubleshoot AVD connectivity, login failures, performance issues, and host registration problems.
Manage daily operations using Nerdio Manager for Enterprise, monitoring host pool health and VM status.
Assist with Nerdio's autoscaling, session host management, image deployment, and VM lifecycle management.
Troubleshoot Nerdio operational alerts and platform issues.
Support reporting and operational governance activities.
Provide support for Citrix Virtual Apps & Desktops, Citrix DaaS, Citrix Cloud, StoreFront, Director, Delivery Controllers, and Citrix Gateway.
Troubleshoot Citrix application launch failures, session disconnections, user access issues, and printing problems.
Support user profile management using FSLogix Profile Containers and Office Containers, troubleshooting attachment failures, logon issues, and corruption.
Assist with application delivery through Citrix Published Applications, RemoteApp, and Virtual Desktop Images, including image updates and testing.
Monitor AVD, Citrix, and Nerdio platform performance, including session counts, host health, resource utilization, and login performance.
Escalate performance issues proactively and participate in capacity and performance reviews.
Resolve L2 incidents and requests for Citrix, AVD, Nerdio, FSLogix, application delivery, user profiles, and virtual desktop performance.
Perform root cause investigations and work with L3 teams on complex issues.
Meet agreed SLA commitments for incident and request management.
Support user access management for VDI environments, troubleshooting authentication, Entra ID, Active Directory, and MFA issues.
Support security standards and compliance across virtual desktop platforms, monitor status, and assist with vulnerability remediation.
Generate and maintain operational reports, availability reports, incident summaries, and user utilization reports.
Maintain operational documentation, including SOPs, Runbooks, Knowledge Articles, and Troubleshooting Guides.
Contribute to continuous service improvement initiatives.

Krav

Azure Virtual Desktop (AVD) Administration
Host Pool Administration
Session Host Management
Application Groups
Workspaces
RemoteApp Management
AVD Monitoring & Troubleshooting
Nerdio Manager Administration
Session Host Lifecycle Management
Host Pool Monitoring
Autoscaling Operations
Image Management Support
Operational Reporting
Citrix Virtual Apps & Desktops
Citrix Cloud / DaaS
Citrix Director
StoreFront
Citrix Gateway
Published Application Support
FSLogix Profile Containers
User Profile Management
Logon Troubleshooting
Office Containers
Windows 10 / Windows 11
Windows Server Fundamentals
Active Directory
Microsoft Entra ID
Group Policy Basics
Microsoft 365 Integration
DNS
DHCP
TCP/IP
VPN Fundamentals
Virtual Desktop Connectivity Troubleshooting
ServiceNow Incident Management
ServiceNow Request Fulfillment
ServiceNow Change Management
ServiceNow Problem Management
ServiceNow Knowledge Management

Önskade kvalifikationer

Microsoft Intune
Windows 365
PowerShell Fundamentals
Azure Fundamentals
Azure Monitor
Log Analytics Awareness
Microsoft Defender for Endpoint
VMware Horizon (Awareness)
Power BI Reporting
Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140) – Preferred
Azure Fundamentals (AZ-900)
Microsoft Certified: Endpoint Administrator Associate (MD-102)
Citrix Certified Associate – Virtualization (CCA-V)
Additional Nerdio Technical Training (Preferred)
ITIL Foundation Certification

Förmåner

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Färdigheter

Azure Virtual DesktopNerdio ManagerCitrix Virtual Apps & DesktopsFSLogixActive DirectoryMicrosoft Entra IDDNSDHCPTCP/IPVPNServiceNowITILMicrosoft IntuneWindows 365PowerShellAzureLog AnalyticsMicrosoft Defender for EndpointVMware HorizonPower BI

#Citrix#Azure Virtual Desktop#Nerdio#FSLogix#Windows#Active Directory#Entra ID#ITSM#ServiceNow#ITIL#Microsoft Intune#Windows 365#PowerShell#Azure#VMware

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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