The Job

Track Lead - Cisco Unified Communications

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Nätverksadministration

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I korthet

The Track Lead for Support & Operations in Noida, India, is responsible for managing operational efficiency and continuous improvement within the team. This role requires strong problem-solving, adherence to SLAs, and leadership skills to ensure client expectations are met using on-premise Cisco Collaboration systems.

Ansvarsområden

  • Enhance operational efficiency by implementing and optimizing on-premise Cisco Collaboration Systems.
  • Analyze client requirements and ensure the support team effectively uses on-premise Cisco Collaboration Tools.
  • Lead and mentor the project team, fostering transparent communication regarding project goals.
  • Drive innovation in process development related to on-premise Cisco Collaboration Solutions.
  • Provide tailored solutions using on-premise Cisco Collaboration Capabilities that align with customer needs.

Krav

  • Proficient in on-premise Cisco Collaboration Technologies.
  • Strong problem-solving skills and the ability to analyze client requirements effectively.
  • Excellent leadership and mentoring abilities, with a focus on team empowerment.
  • Solid understanding of operational management principles and continuous improvement methodologies.

Önskade kvalifikationer

  • Optional but valuable: Cisco Certified Network Associate (CCNA) Collaboration.
  • Optional but valuable: Cisco Certified Network Professional (CCNP) Collaboration.

Förmåner

  • Supercharge your potential at HCLTech.
  • Find your career and your spark.
  • Work at a place that puts its people first.
  • Join a global technology company with over 223,000 people across 60 countries.
  • Work with clients across all major verticals.
  • Consolidated revenues of $14.8 billion as of 12 months ending June 2026.
#Cisco Unified Communications#Track Lead#Support#Operations#Noida
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Noida, India

Sökande

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