Track Lead - Cisco Unified Communications
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Network Administration
In short
The Track Lead for Support & Operations in Noida, India, is responsible for managing operational efficiency and continuous improvement within the team. This role requires strong problem-solving, adherence to SLAs, and leadership skills to ensure client expectations are met using on-premise Cisco Collaboration systems.
Responsibilities
- Enhance operational efficiency by implementing and optimizing on-premise Cisco Collaboration Systems.
- Analyze client requirements and ensure the support team effectively uses on-premise Cisco Collaboration Tools.
- Lead and mentor the project team, fostering transparent communication regarding project goals.
- Drive innovation in process development related to on-premise Cisco Collaboration Solutions.
- Provide tailored solutions using on-premise Cisco Collaboration Capabilities that align with customer needs.
Requirements
- Proficient in on-premise Cisco Collaboration Technologies.
- Strong problem-solving skills and the ability to analyze client requirements effectively.
- Excellent leadership and mentoring abilities, with a focus on team empowerment.
- Solid understanding of operational management principles and continuous improvement methodologies.
Desired Qualifications
- Optional but valuable: Cisco Certified Network Associate (CCNA) Collaboration.
- Optional but valuable: Cisco Certified Network Professional (CCNP) Collaboration.
Benefits
- Supercharge your potential at HCLTech.
- Find your career and your spark.
- Work at a place that puts its people first.
- Join a global technology company with over 223,000 people across 60 countries.
- Work with clients across all major verticals.
- Consolidated revenues of $14.8 billion as of 12 months ending June 2026.
#Cisco Unified Communications#Track Lead#Support#Operations#Noida
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Noida, India
Applicants
Be an early applicant