Technical Support Engineer

Teknik, data och digitalt · Data, AI och analys · Datavetenskap · Maskininlärning · Artificiell intelligens · IT-support

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I korthet

Wir suchen einen Technical Support Engineer in Portugal, der komplexe technische Kundenprobleme löst und zum Erfolg von Microsoft-Produkten beiträgt. Sie werden mit KI/ML-Lösungen und Cloud-Plattformen arbeiten, um den Kundensupport zu verbessern und Produktverbesserungen voranzutreiben.

Ansvarsområden

Own, investigate, and solve complex customer technical issues.
Act as an advisor to the customer, collaborating within and across teams.
Leverage troubleshooting tools and practices.
Lead in building communities with peer delivery roles.
Share knowledge through readiness programs, technical coaching and mentoring.
Deepen technical and professional proficiency through training.
Engage with Microsoft Engineering/Supportability teams to investigate potential product defects.
Help develop automation techniques and diagnostic tools.
Drive Microsoft product improvements.

Krav

Experience troubleshooting production AI/ML solutions in technical support, AI Engineering, consulting, or a customer-facing role.
Hands-on experience with Azure AI Foundry or comparable platforms (AWS Bedrock/SageMaker, Google Vertex AI, or other enterprise AI platforms).
Understanding of foundation models, prompt engineering, RAG, embeddings, vector search, tool calling, and agentic workflows.
Ability to troubleshoot model deployment, authentication, networking, data integration, content safety, latency, quotas, and performance.
Experience with machine learning, inference endpoints, model evaluation, monitoring, and responsible AI.
Proficiency in Python or another scripting language, REST APIs, SDKs, SQL or Kusto, and log analysis.
Knowledge of cloud security, identities, access controls, private networking, firewalls, and API integration.
Strong problem-solving, customer communication, prioritization, and collaboration skills.
Degree in a relevant technical field or equivalent practical experience.
English Language: confident in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements.

Önskade kvalifikationer

Experience with Azure OpenAI, Azure AI services, Azure Machine Learning, or equivalent services from other vendors.
Experience supporting RAG applications, AI agents, orchestration frameworks, or multi-agent workflows.
Familiarity with LangChain, Semantic Kernel, AutoGen, Model Context Protocol, or similar technologies.
Experience with MLOps or LLMOps, including deployment, versioning, evaluation, monitoring, observability, and lifecycle management.
Knowledge of AI safety, prompt-injection protection, reliability, and cost optimization.
Familiarity with Docker, Kubernetes, serverless applications, API management, and CI/CD.
Portuguese OR Spanish Language: fluent in reading, writing and speaking.

Förmåner

Typical base pay range for this role across Portugal is € 43,300.00 - € 74,300.00 per year.
Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/portugal-corporate-pay.html

Färdigheter

PythonREST APIsSQLKustoAI/MLAzureAWSGoogle CloudDockerKubernetesCI/CD

#technical support#AI#ML#cloud

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