Technical Customer Lead

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Produktledning

I korthet

As a Technical Customer Lead at Microsoft, you will be responsible for delivering proactive and reactive technical support services to strategic customers, focusing on Microsoft 365. This role involves deep engineering engagement, building trusted relationships, and influencing product improvements through customer feedback.

Ansvarsområden

Handle complex escalations with customer and engineering executive visibility.
Act as a voice of customers (VOCs) to inform product groups about customer product experience and usage.
Partner with Product Group and component teams to prioritize and resolve complex customer issues.
Identify patterns of defects or product misuse using engineering tools and customer telemetry.
Gather and synthesize feedback from strategic customers to understand product usage and identify gaps.
Proactively conduct health checks to ensure customer environments are optimized.
Lead and contribute ideas to evolve the Mission Critical for M365 offering and programs.
Perform engineering on-call duties (approx. 2-3 two-week rotations per year).

Krav

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering.
OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Önskade kvalifikationer

Demonstrated experience in the technology industry, cloud, technical support, and/or customer experience engineering.
Experience in a customer facing role.
Proven history of customer-obsession, including blog posts, how-to videos, MVP.
Certification in Microsoft and/or competing Cloud Technologies strongly preferred.
Certification in AI related programs such as AB-900, AI-900 or similar.
Understanding of and ability to migrate from various third-party platforms to Microsoft 365.

Förmåner

3 days/week in-office work mode
Less than 25% travel
Opportunity to shape the future of a great M365 platform experience
Work with evolving customer needs as they transform with AI

Färdigheter

Microsoft 365AICopilot

#Customer Experience Engineering#Microsoft 365#AI#Copilot#Technical Support

Om Microsoft

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