Support Specialist with Estonian skill in Paywerk

Teknik, data och digitalt · Data, AI och analys · Dataanalys · IT-support

I korthet

Paywerk AS, an Estonian Fintech company, seeks a Support Specialist with fluent English and Estonian. This hybrid role involves assisting partners with technical integrations, troubleshooting issues, and collaborating with internal teams. Experience with APIs, web technologies, and B2B client support is required.

Ansvarsområden

Support partners with integrations and technical questions, guiding them through a smooth onboarding.
Work with partners and internal teams to help them integrate with bank systems.
Act as a link for sales teams by helping them understand the product and sell it more effectively.
Investigate integration and onboarding issues, find the root cause, and escalate when necessary.
Collaborate with technical and operational colleagues to improve support, onboarding, and documentation.

Krav

Fluent English and Estonian.
Experience in technical support, integration support, onboarding, or a similar role working with partners.
Understanding of APIs and web technologies, including HTTP, REST, JSON, and webhooks.
Experience working with external partners in a B2B environment.
Strong communication and problem-solving skills, and the ability to explain technical topics in plain language.

Önskade kvalifikationer

Experience in fintech, payments, banking, or another regulated environment is an advantage.
Experience with tools such as Jira, Zendesk, or Freshdesk is an advantage.

Förmåner

Personal and professional growth through self-leadership and continuous development.
Meaningful work that positively impacts our workplace, our customers, and society.
An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities.
A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role.
Country-specific benefits, including banking offers, a pension plan, our share-based reward program, health insurance in the Baltics and a health allowance in Sweden.

Färdigheter

EstonianEnglishAPIsHTTPRESTJSONJiraZendeskFreshdesk

#IT and data#Tallinn#Hybrid

Om Swedbank

Since 1820, Swedbank has been the bank for the many households and businesses. We are a modern financial services platform focused on customer satisfaction. Our goal is to encourage people to save for a better future, and we aim to help people, businesses and society to grow by promoting a healthy and sustainable economy. As an equal opportunity employer, we believe that diversity and equality help us to grow and achieve our goals. We encourage a culture built on trust, respect and our values - open, simple and caring. With 7.4 million private customers and more than 600,000 corporate and…

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