Support Specialist with Estonian skill in Paywerk
Technology, Data & Digital · Data, AI & Analytics · Data Analysis · IT Support
In short
Responsibilities
- Support partners with integrations and technical questions, guiding them through a smooth onboarding.
- Work with partners and internal teams to help them integrate with bank systems.
- Act as a link for sales teams by helping them understand the product and sell it more effectively.
- Investigate integration and onboarding issues, find the root cause, and escalate when necessary.
- Collaborate with technical and operational colleagues to improve support, onboarding, and documentation.
Requirements
- Fluent English and Estonian.
- Experience in technical support, integration support, onboarding, or a similar role working with partners.
- Understanding of APIs and web technologies, including HTTP, REST, JSON, and webhooks.
- Experience working with external partners in a B2B environment.
- Strong communication and problem-solving skills, and the ability to explain technical topics in plain language.
Desired Qualifications
- Experience in fintech, payments, banking, or another regulated environment is an advantage.
- Experience with tools such as Jira, Zendesk, or Freshdesk is an advantage.
Benefits
- Personal and professional growth through self-leadership and continuous development.
- Meaningful work that positively impacts our workplace, our customers, and society.
- An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities.
- A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role.
- Country-specific benefits, including banking offers, a pension plan, our share-based reward program, health insurance in the Baltics and a health allowance in Sweden.
Skills
About Swedbank
Since 1820, Swedbank has been the bank for the many households and businesses. We are a modern financial services platform focused on customer satisfaction. Our goal is to encourage people to save for a better future, and we aim to help people, businesses and society to grow by promoting a healthy and sustainable economy. As an equal opportunity employer, we believe that diversity and equality help us to grow and achieve our goals. We encourage a culture built on trust, respect and our values - open, simple and caring. With 7.4 million private customers and more than 600,000 corporate and…
Company
SwedbankJob Posted
5 days ago
Expires
in 4 days
Employment Type
Full Time
Work mode
Hybrid
Salary
€2,600 – €3,900 / month
Experience Level
Mid-Senior
Locations
Tallinn, Estonia
Applicants
Be an early applicant
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