Support Lead
Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support
I korthet
As a Support Lead in India, you will execute continuous improvement activities, conduct root cause analysis for complex issues, and provide technical assistance to resolve customer problems. This role involves troubleshooting critical tickets, implementing preventive measures, and enhancing team performance.
Ansvarsområden
- Troubleshoot and resolve critical and complex tickets.
- Perform root cause analysis for critical issues/faults.
- Implement preventive measures to reduce future defects.
- Provide technical assistance to team members in resolving customer issues.
- Execute continuous improvement activities to enhance team performance.
#customer support#technical assistance#continuous improvement#root cause analysis
Företag
HCLTech
Publicerade jobb
för 2 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
India
Sökande
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