The Job

Support Lead

Technology, Data & Digital · IT Infrastructure & Security · IT Support

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In short

As a Support Lead in India, you will execute continuous improvement activities, conduct root cause analysis for complex issues, and provide technical assistance to resolve customer problems. This role involves troubleshooting critical tickets, implementing preventive measures, and enhancing team performance.

Responsibilities

  • Troubleshoot and resolve critical and complex tickets.
  • Perform root cause analysis for critical issues/faults.
  • Implement preventive measures to reduce future defects.
  • Provide technical assistance to team members in resolving customer issues.
  • Execute continuous improvement activities to enhance team performance.
#customer support#technical assistance#continuous improvement#root cause analysis
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Company

HCLTech

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

India

Applicants

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