Support Engineer
Technology, Data & Digital · IT Infrastructure & Security · QA & Testing
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HCLTech is seeking a Support Engineer in Hyderabad, Telangana, to resolve client-raised tickets efficiently and maintain high customer satisfaction. Key responsibilities include troubleshooting, documenting processes, and interacting with customers for issue resolution.
Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
3. To interface with customers for ticket clarification/resolution
4. To update self on latest technologies and related areas
Skill Requirements
null
Other Requirements
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#support-engineer#troubleshooting#customer-satisfaction#documentation#technology
Företag
HCLTech
Publicerade jobb
för 2 månader sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Junior
Platser
Hyderabad, India
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