Support Engineer
Technology, Data & Digital · IT Infrastructure & Security · QA & Testing
Smart Summary
AI-generated overview of this position
HCLTech is seeking a Support Engineer in Hyderabad, Telangana, to resolve client-raised tickets efficiently and maintain high customer satisfaction. Key responsibilities include troubleshooting, documenting processes, and interacting with customers for issue resolution.
Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
3. To interface with customers for ticket clarification/resolution
4. To update self on latest technologies and related areas
Skill Requirements
null
Other Requirements
null
#support-engineer#troubleshooting#customer-satisfaction#documentation#technology
Company
HCLTech
Job Posted
2 months ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Hyderabad, India
Applicants
Be an early applicant