Subject Matter Expert (Support&Ops)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · DevOps · Mjukvaruutveckling

I korthet

This role requires an expert in application packaging, repackaging, and automating software installations for Windows using technologies like Flexera Admin Studio, AppV, Intune, and SCCM. The candidate must possess strong scripting skills (VBScript, PowerShell), experience with ServiceNow/Remedy, and the ability to manage the full application lifecycle and team conflicts.

Ansvarsområden

Expertise in Application packaging, Application repackaging and automating software installations for Windows desktop software using software packaging technologies.
Hands on experience in Flexera Admin Studio / Wise Package Studio, AppV 5.x and other repackaging tools.
Excellent working knowledge in Intune packaging and troubleshooting activities.
Troubleshoot and resolve complex technical issues and support the team.
Use and understand scripting languages such as VBScript, PowerShell, PSADT, Batch Script, Wise Script and guide team members effectively.
Hands on experience in Service Now/Remedy tools for application life cycle management.
Hands on experience in handling MSIX and AppX packages and perform POCs.
Excellent experience in SCCM/Intune deployment activities.
End-to-end visibility of Application Life Cycle Management and associated processes, including Application Portfolio Management.
Perform Quality Analysis for the team and provide innovative solutions to reduce cycle time.
Manage the team and team conflicts.

Krav

Expertise in Application packaging, Application repackaging and automating software installations for a range of Windows desktop software using software packaging technologies.
Hands on experience in Flexera Admin Studio / Wise Package Studio, AppV 5.x and any other repackaging tools.
Excellent working knowledge in Intune packaging and troubleshooting activities.
Good logical diagnostic skills; ability to troubleshoot and resolve complex technical issues and support the team.
Ability to use & understand the scripting languages such as VBScript, PowerShell, PSADT, Batch Script, Wise Script and able to guide the team members effectively.
Hands on experience in Service Now/Remedy tools for application life cycle management.
Hands on experience in handling MSIX and AppX packages and able to perform POC around the same.
Excellent experience in SCCM/Intune deployment activities and knowledge in other deployment activities.
End-to-end visibility of Application Life Cycle Management and associated process in it including Application Portfolio Management.
Knowledge or experience on Automation of Packaging process/technology.
Ability to communicate effectively with both IT and non-IT staff.
Good record keeping skills with the ability to produce clear technical documentation of packaging projects.
Self-motivated, quick learner, able to work unsupervised and contribute as an effective member of the team.
Ability to innovate and convince others of the argument for change.
Ability and eagerness to meet new objectives and learn new skills.
Ability to perform Quality Analysis for the team and provide innovative solutions to reduce the cycle time.
Excellent customer relationship and stakeholder management skills.
Ability to quickly understand any new technology and perform POC and train the team.
Hands on experience in Transition/Transformation projects and its life cycle management.
Ability to manage the team and team conflicts.

Önskade kvalifikationer

Experience on MAC Packaging is an added advantage.
Ability to innovate and convince others of the argument for change.
Ability and eagerness to meet new objectives and learn new skills.
Ability to quickly understand on any new technology comes in the market and able to perform POC and train the team.

Förmåner

Supercharge your potential, find your career, and find your spark at HCLTech.
HCLTech is a global technology company with over 230,000 people across 60 countries.
HCLTech delivers industry-leading capabilities centered around digital, engineering, cloud and AI.
Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Färdigheter

Application PackagingApplication RepackagingSoftware InstallationFlexera Admin StudioWise Package StudioAppV 5.xIntune PackagingVBScriptPowerShellPSADTBatch ScriptWise ScriptServiceNowRemedyMSIXAppXSCCMMAC PackagingAutomation

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Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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