The Job

Sr Analyst

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Molnteknik

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I korthet

The Sr Analyst will be responsible for proactive monitoring, incident management, and operational support of Microsoft Azure cloud resources from a command center. This role ensures system reliability, performance, and security using Azure-native tools and best practices.

Ansvarsområden

  • Monitor Azure cloud environments, including virtual machines, databases, networking, and applications, using Azure Monitor, Log Analytics, Application Insights, and other Azure-native tools.
  • Respond to system alerts and incidents in real-time, following established escalation procedures and using ITSM platforms for tracking and resolution.
  • Analyze logs and metrics to identify trends, potential issues, and root causes of incidents, collaborating with engineering and application teams for resolution.
  • Implement and maintain monitoring dashboards, alerts, and automated remediation scripts to ensure continuous visibility and rapid response.
  • Participate in on-call rotations, ensuring 24/7 coverage as required by business needs.
  • Document incidents, troubleshooting steps, and solutions, contributing to a knowledge base for continuous improvement.
  • Assist with regular system health checks, capacity planning, and performance tuning in the Azure environment.
  • Support the implementation of security best practices and compliance standards within the monitored Azure environment.
  • Collaborate with other IT teams to coordinate maintenance windows, change management, and disaster recovery exercises.

Krav

  • Bachelor’s degree in Technology, or a related field, or equivalent practical experience.
  • 2+ years of experience in cloud operations, preferably with Microsoft Azure environments.
  • Hands-on experience with Azure Monitor, Log Analytics, Application Insights, and other Azure Operations tools.
  • Experience with incident management, ITSM tools (e.g., ServiceNow, Jira), and escalation procedures.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong communication skills and ability to work effectively under pressure in a fast-paced environment.
  • Ability to work shifts or on-call as required.

Önskade kvalifikationer

  • Work based in a command center environment.
  • Require participation in 24/7 shift patterns or on-call rotations.
  • Occasional after-hours or weekend work may be required during critical incidents or planned maintenance.

Förmåner

  • Remote or hybrid options may be available depending on organizational policy.
#Cloud Operations#Microsoft Azure#Monitoring#Incident Management#Command Center#ITSM#24/7 Support
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Medarbetare

Platser

Lucknow, India

Kvalifikation

Kandidatexamen

Sökande

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