Sr Analyst
Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering
In short
The Sr Analyst will be responsible for proactive monitoring, incident management, and operational support of Microsoft Azure cloud resources from a command center. This role ensures system reliability, performance, and security using Azure-native tools and best practices.
Responsibilities
- Monitor Azure cloud environments, including virtual machines, databases, networking, and applications, using Azure Monitor, Log Analytics, Application Insights, and other Azure-native tools.
- Respond to system alerts and incidents in real-time, following established escalation procedures and using ITSM platforms for tracking and resolution.
- Analyze logs and metrics to identify trends, potential issues, and root causes of incidents, collaborating with engineering and application teams for resolution.
- Implement and maintain monitoring dashboards, alerts, and automated remediation scripts to ensure continuous visibility and rapid response.
- Participate in on-call rotations, ensuring 24/7 coverage as required by business needs.
- Document incidents, troubleshooting steps, and solutions, contributing to a knowledge base for continuous improvement.
- Assist with regular system health checks, capacity planning, and performance tuning in the Azure environment.
- Support the implementation of security best practices and compliance standards within the monitored Azure environment.
- Collaborate with other IT teams to coordinate maintenance windows, change management, and disaster recovery exercises.
Requirements
- Bachelor’s degree in Technology, or a related field, or equivalent practical experience.
- 2+ years of experience in cloud operations, preferably with Microsoft Azure environments.
- Hands-on experience with Azure Monitor, Log Analytics, Application Insights, and other Azure Operations tools.
- Experience with incident management, ITSM tools (e.g., ServiceNow, Jira), and escalation procedures.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication skills and ability to work effectively under pressure in a fast-paced environment.
- Ability to work shifts or on-call as required.
Desired Qualifications
- Work based in a command center environment.
- Require participation in 24/7 shift patterns or on-call rotations.
- Occasional after-hours or weekend work may be required during critical incidents or planned maintenance.
Benefits
- Remote or hybrid options may be available depending on organizational policy.
#Cloud Operations#Microsoft Azure#Monitoring#Incident Management#Command Center#ITSM#24/7 Support
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
Lucknow, India
Qualification
Bachelor
Applicants
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