Sr Analyst

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support · Systemteknik

I korthet

We are seeking a Sr Analyst to perform remote desktop management and deskside support services. Responsibilities include managing support requests, installing software/hardware, and troubleshooting end-user issues. This role requires a Bachelor's degree and at least 3 years of IT experience.

Ansvarsområden

Perform deskside support service per Clients predefined/location specific service process.
Manage workflow and service request through Clients call ticketing system.
Imaging/Reimaging end user desktop and laptop machines.
Software installation, configuration, and troubleshooting for end users.
Hardware and Software Upgrades.
Network printer installation/configuration.
General Desktop Support/Project Coordination/Move activities.
High level of customer focus and strong customer support commitment.
Support and assist colleagues; commit to and be accountable for overall group success.
Work with other support groups and vendors to provide seamless support to customers.
Monitor, analyse and address reliability and performance issues.
Analyse problems, develop creative solutions and assess risks/benefits.
Develop strategies for resolving them and preventing future occurrences.
Work with 2nd level support group to assist with application design/development/upgrade testing and implementation.
Assess and address compliance with applicable IP Policies, Standards and Technical controls.
Continually keep abreast of and understand Client's IP policies, standards and technical controls and compliance process.
Advocate and promote IP awareness and compliance.
Document supported system and application procedures and processes.
Staff the help desk as needed.
Keep abreast of technology changes and Client's operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and/or reduce costs.
Participate in Change Management Process (scheduled outages).
Occasional afterhours and weekend support is required.
Participate in project work as assigned.

Krav

3+ years IT Work experience.
Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft XP and Vista, MS office applications, network configuration, and memory Management.
Working knowledge of remote access: Remote Desktop and Virtual Private Network.
Must be customer focused and have effective productivity/work output.
Must be a team player and able to work with minimal supervision.
Bachelor's Degree in Management Information Systems, Information Technology, Computer Information Systems or Computer Science.
Experience using administrative tools and working knowledge of MS Active Directory, Exchange 2003, DNS, DHCP, TCP/IP.
Experience working in a wireless network environment.
Working knowledge of troubleshooting ticketing systems such as Remedy.
Additional Technologies: UNIX, LINUX, TCP-IP, WINDOWS-2K3/2K8, APACHE, MY SQL, CLUSTERING, POP/SMTP, DNS, DHCP, IIS, SSL, ACLs, IPSEC, SCRIPTING.

Förmåner

At HCLTech, you'll supercharge your potential.
You'll find your career.
And you'll find your spark.
All at a place that knows that helping its customers stay on top starts by putting its people first.

Färdigheter

Microsoft XPMicrosoft VistaMS OfficeNetwork ConfigurationRemote DesktopVPNActive DirectoryExchange 2003DNSDHCPTCP/IPWireless NetworkingRemedyUNIXLINUXWINDOWS-2K3/2K8APACHEMY SQLClusteringPOP/SMTPIISSSLACLsIPSECScripting

#IT Support#Desktop Support#System Administration#Remote Support#Networking

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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