The Job

Sr Administrator (Support & Operations)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Systemteknik

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I korthet

HCLTech is seeking a Sr Administrator (Support & Operations) in Bengaluru, India, to provide advanced technical support, troubleshoot issues, and perform root cause analysis. The role involves adhering to quality standards, resolving complex tickets within SLAs, and ensuring positive customer experiences.

Ansvarsområden

  • Adhere to quality standards, regulatory requirements, and company policies.
  • Provide support for complex incidents and perform root cause analysis.
  • Implement solutions to resolve technical & security issues.
  • Update and manage the knowledge base, train new hires, and coach analysts.
  • Resolve complex tickets within agreed SLAs and collaborate with other support teams.
  • Ensure positive customer experience and CSAT through First Call Resolution and mitigating security threats.

Krav

  • Advanced technical support experience
  • Troubleshooting skills
  • Root cause analysis capabilities
  • Ability to resolve complex tickets within SLAs
  • Understanding of security posture
  • Focus on customer experience and CSAT

Förmåner

  • Supercharge your potential at HCLTech
  • Find your career at HCLTech
  • Find your spark at HCLTech
  • A place that puts its people first
  • Work for a global technology company with over 223,000 employees across 60 countries
  • Deliver industry-leading capabilities centered around digital, engineering, cloud, and AI
  • Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services
  • Consolidated revenues of $14.8 billion as of 12 months ending June 2026
#support#operations#administration#technical support#troubleshooting#root cause analysis#security#SLAs#customer experience#CSAT
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Bengaluru, India

Sökande

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