Sr Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering
In short
HCLTech is seeking a Sr Administrator (Support & Operations) in Bengaluru, India, to provide advanced technical support, troubleshoot issues, and perform root cause analysis. The role involves adhering to quality standards, resolving complex tickets within SLAs, and ensuring positive customer experiences.
Responsibilities
- Adhere to quality standards, regulatory requirements, and company policies.
- Provide support for complex incidents and perform root cause analysis.
- Implement solutions to resolve technical & security issues.
- Update and manage the knowledge base, train new hires, and coach analysts.
- Resolve complex tickets within agreed SLAs and collaborate with other support teams.
- Ensure positive customer experience and CSAT through First Call Resolution and mitigating security threats.
Requirements
- Advanced technical support experience
- Troubleshooting skills
- Root cause analysis capabilities
- Ability to resolve complex tickets within SLAs
- Understanding of security posture
- Focus on customer experience and CSAT
Benefits
- Supercharge your potential at HCLTech
- Find your career at HCLTech
- Find your spark at HCLTech
- A place that puts its people first
- Work for a global technology company with over 223,000 employees across 60 countries
- Deliver industry-leading capabilities centered around digital, engineering, cloud, and AI
- Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services
- Consolidated revenues of $14.8 billion as of 12 months ending June 2026
#support#operations#administration#technical support#troubleshooting#root cause analysis#security#SLAs#customer experience#CSAT
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Applicants
Be an early applicant