The Job

Sr Administrator (Support & Operations)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support

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I korthet

The Sr Administrator (Support & Operations) will provide advanced technical support, troubleshooting, and root cause analysis to ensure positive customer feedback and maintain security. This role involves resolving complex incidents, updating knowledge bases, and collaborating with other teams to ensure seamless operations.

Ansvarsområden

  • Provide advanced technical support and troubleshooting.
  • Perform root cause analysis for technical and security issues.
  • Update and manage knowledge bases.
  • Train new employees and coach analysts.
  • Resolve complex tickets within agreed SLAs.
  • Collaborate with other support teams.
  • Ensure positive customer experience and CSAT.
  • Mitigate security threats.
#Support#Operations#Technical Support#Troubleshooting#Root Cause Analysis#Incidents#Security#SLAs#CSAT#Customer Experience
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Gautam Buddha Nagar, India

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