The Job

Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support

Join for updates

In short

The Sr Administrator (Support & Operations) will provide advanced technical support, troubleshooting, and root cause analysis to ensure positive customer feedback and maintain security. This role involves resolving complex incidents, updating knowledge bases, and collaborating with other teams to ensure seamless operations.

Responsibilities

  • Provide advanced technical support and troubleshooting.
  • Perform root cause analysis for technical and security issues.
  • Update and manage knowledge bases.
  • Train new employees and coach analysts.
  • Resolve complex tickets within agreed SLAs.
  • Collaborate with other support teams.
  • Ensure positive customer experience and CSAT.
  • Mitigate security threats.
#Support#Operations#Technical Support#Troubleshooting#Root Cause Analysis#Incidents#Security#SLAs#CSAT#Customer Experience
HCLTech Logo

Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Gautam Buddha Nagar, India

Applicants

Be an early applicant