The Job

Specialized Customer Solutions Representative

Tillverkning och produktion · Produktion och montering · Produktionsteknik

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Curries, an ASSA ABLOY brand, seeks a full-time, on-site Specialized Customer Solutions Representative in Mason City, Iowa. This role provides front-line support, assists with issue resolution, and manages customer inquiries, working closely with internal teams and external partners to ensure customer satisfaction. The position requires strong communication, analytical skills, and a background in manufacturing or related industries.

Ansvarsområden

  • Provide front-line support, follow-up, and assist with resolutions to ensure customer satisfaction.
  • Manage customers' technical and complex inquiries, issues, and complaints.
  • Handle and support a customer's complete order process, including pre-sale and post-sales service functions.
  • Qualify customers, understand their needs, answer questions, and resolve problems.
  • Support sales, service, and administrative departments.
  • Collaborate with management on new products, services, sales promotions, and policies.
  • Interact with customers to address questions and concerns.
  • Demonstrate, explain, and recommend solutions, products, or services, and convert to sales.
  • Suggest areas of improvement to management to increase customer satisfaction.
  • Identify and recommend needed updates to policies and procedures.
  • Compile customer information, examine problems, and provide assistance regarding accounts, product availability, pricing, changes in service, shipping, operation, and maintenance.
  • Expedite orders when necessary.
  • Investigate and correct errors, following customer and company records.
  • Submit complaints of product or service failure to appropriate departments for investigation.
  • Place outbound calls to notify customers of updates, including product/service availability, order status changes, or price changes.
  • Interact with customers by phone or in person to provide information and ensure technical service.
  • Answer customers' technical questions regarding product or service and operation or maintenance.
  • Liaise between development, operations, engineering, sales, distributors, and customers.
  • Refer complaints of product or service failure to appropriate departments for investigation.
  • Coordinate customers' service needs with other departments.
  • May receive orders, resolve complaints about billing, and explain how to use product or service.
  • May visit customer premises to resolve customer problems.
  • Maintain customer relationships through communication, professionalism, and strong service.

Krav

  • GED or High School diploma required.
  • Strong math skills.
  • Excellent computer skills with experience in Microsoft Office (Excel, Word, PowerPoint, Outlook), Internet, etc.
  • Excellent organizational, planning, and analytical skills necessary.
  • Ability to communicate effectively, utilizing both verbal and written communications.
  • Strong attention to detail and the ability to interpret technical information such as templates, blueprints and production drawings.
  • Good analytical and critical thinking skills.
  • Willingness to work in a collaborative team environment.
  • Able to work on own initiative without immediate supervision.

Önskade kvalifikationer

  • Two (2) to Four (4) years manufacturing industry experience preferred.
  • Associates Degree or Bachelor’s Degree in Business, Engineering, or related area of study preferred.

Förmåner

  • Competitive Salary
  • Paid Vacation, Sick Time, and paid Company Holidays
  • Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
  • 401(k) Program with company contributions
  • Tuition Reimbursement, Learning and Career Development opportunities
  • Flexible Spending
  • Employee Assistance Program
  • Gym reimbursement
  • On-site Health Clinic
  • Discount portal
  • Recognition, well-being, and employee experience programs
#customer service#manufacturing#solutions#support#technical inquiries#order management#problem resolution#sales#collaboration#communication
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Företag

ASSA ABLOY Group

Publicerade jobb

för 1 vecka sedan

Upphör

om 2 veckor

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Mason City, United States

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