Specialized Customer Solutions Representative
Manufacturing & Production · Production & Assembly · Manufacturing Engineering
In short
Curries, an ASSA ABLOY brand, seeks a full-time, on-site Specialized Customer Solutions Representative in Mason City, Iowa. This role provides front-line support, assists with issue resolution, and manages customer inquiries, working closely with internal teams and external partners to ensure customer satisfaction. The position requires strong communication, analytical skills, and a background in manufacturing or related industries.
Responsibilities
- Provide front-line support, follow-up, and assist with resolutions to ensure customer satisfaction.
- Manage customers' technical and complex inquiries, issues, and complaints.
- Handle and support a customer's complete order process, including pre-sale and post-sales service functions.
- Qualify customers, understand their needs, answer questions, and resolve problems.
- Support sales, service, and administrative departments.
- Collaborate with management on new products, services, sales promotions, and policies.
- Interact with customers to address questions and concerns.
- Demonstrate, explain, and recommend solutions, products, or services, and convert to sales.
- Suggest areas of improvement to management to increase customer satisfaction.
- Identify and recommend needed updates to policies and procedures.
- Compile customer information, examine problems, and provide assistance regarding accounts, product availability, pricing, changes in service, shipping, operation, and maintenance.
- Expedite orders when necessary.
- Investigate and correct errors, following customer and company records.
- Submit complaints of product or service failure to appropriate departments for investigation.
- Place outbound calls to notify customers of updates, including product/service availability, order status changes, or price changes.
- Interact with customers by phone or in person to provide information and ensure technical service.
- Answer customers' technical questions regarding product or service and operation or maintenance.
- Liaise between development, operations, engineering, sales, distributors, and customers.
- Refer complaints of product or service failure to appropriate departments for investigation.
- Coordinate customers' service needs with other departments.
- May receive orders, resolve complaints about billing, and explain how to use product or service.
- May visit customer premises to resolve customer problems.
- Maintain customer relationships through communication, professionalism, and strong service.
Requirements
- GED or High School diploma required.
- Strong math skills.
- Excellent computer skills with experience in Microsoft Office (Excel, Word, PowerPoint, Outlook), Internet, etc.
- Excellent organizational, planning, and analytical skills necessary.
- Ability to communicate effectively, utilizing both verbal and written communications.
- Strong attention to detail and the ability to interpret technical information such as templates, blueprints and production drawings.
- Good analytical and critical thinking skills.
- Willingness to work in a collaborative team environment.
- Able to work on own initiative without immediate supervision.
Desired Qualifications
- Two (2) to Four (4) years manufacturing industry experience preferred.
- Associates Degree or Bachelor’s Degree in Business, Engineering, or related area of study preferred.
Benefits
- Competitive Salary
- Paid Vacation, Sick Time, and paid Company Holidays
- Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
- 401(k) Program with company contributions
- Tuition Reimbursement, Learning and Career Development opportunities
- Flexible Spending
- Employee Assistance Program
- Gym reimbursement
- On-site Health Clinic
- Discount portal
- Recognition, well-being, and employee experience programs
#customer service#manufacturing#solutions#support#technical inquiries#order management#problem resolution#sales#collaboration#communication
Company
ASSA ABLOY Group
Job Posted
1 week ago
Expires
in 2 weeks
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Mason City, United States
Applicants
Be an early applicant