The Job

SME - Monitoring Tools, Event Monitoring

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · QA och testning · DevOps

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I korthet

Seeking a Subject Matter Expert in Monitoring Tools and Event Monitoring to ensure the safety, reliability, and production readiness of agentic workflows in DBOps/SecOps. This role involves validating automation, resolving escalated incidents, mentoring team members, and engaging with stakeholders to enhance service delivery.

Ansvarsområden

  • Validate use cases and end-to-end agent behavior, including automation safety, false-action prevention, and escalation logic.
  • Build automated test suites for agent workflows and partner with developers to remediate defects.
  • Ensure timely resolution of escalated tickets and incidents using advanced monitoring techniques and event analysis, adhering to SLAs and quality standards.
  • Mentor team members and administrators on monitoring tools and best practices, preparing SOPs and documentation.
  • Validate change order implementation plans using monitoring tools and participate in capacity planning.
  • Engage in customer meetings, capture feedback, and address issues to enhance service delivery.
  • Conduct in-depth analyses, including root cause and trend analysis, to generate reports and insights for business stakeholders.

Krav

  • Proficiency in Python test frameworks (PyTest, Selenium for UI).
  • Experience with AI/Agent testing, prompt evaluation, and regression suites.
  • Understanding of SecOps/DBOps risk scenarios.
  • Knowledge of CI/CD and test automation tools.
  • Detail-oriented mindset for safety-critical validation.
  • Proficiency in monitoring tools and technologies related to event monitoring and incident management.
  • Strong analytical skills with the ability to perform root cause analysis and trend analysis.
  • Excellent communication skills for effective stakeholder engagement and documentation.
  • Familiarity with ITIL processes and best practices in incident management.

Önskade kvalifikationer

  • ITIL Foundation Certification (Optional But Valuable).
  • Certification In Relevant Monitoring And Automation Tools (Optional But Valuable).

Förmåner

  • Supercharge your potential, find your career, and find your spark at HCLTech.
  • Work at a place that knows that helping its customers stay on top starts by putting its people first.
  • Be part of a global technology company with over 223,000 people across 60 countries.
  • Deliver industry-leading capabilities centered around digital, engineering, cloud and AI.
#monitoring tools#event monitoring#DBOps#SecOps#automation#incident management#SLA#quality compliance#customer satisfaction#communication#documentation#stakeholder engagement#root cause analysis#trend analysis#Python#PyTest#Selenium#AI testing#prompt evaluation#regression suites#CI/CD#test automation#ITIL
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Chennai, India

Sökande

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