SME - Monitoring Tools, Event Monitoring
Technology, Data & Digital · Software & Web Development · Software Engineering · QA & Testing · DevOps
In short
Seeking a Subject Matter Expert in Monitoring Tools and Event Monitoring to ensure the safety, reliability, and production readiness of agentic workflows in DBOps/SecOps. This role involves validating automation, resolving escalated incidents, mentoring team members, and engaging with stakeholders to enhance service delivery.
Responsibilities
- Validate use cases and end-to-end agent behavior, including automation safety, false-action prevention, and escalation logic.
- Build automated test suites for agent workflows and partner with developers to remediate defects.
- Ensure timely resolution of escalated tickets and incidents using advanced monitoring techniques and event analysis, adhering to SLAs and quality standards.
- Mentor team members and administrators on monitoring tools and best practices, preparing SOPs and documentation.
- Validate change order implementation plans using monitoring tools and participate in capacity planning.
- Engage in customer meetings, capture feedback, and address issues to enhance service delivery.
- Conduct in-depth analyses, including root cause and trend analysis, to generate reports and insights for business stakeholders.
Requirements
- Proficiency in Python test frameworks (PyTest, Selenium for UI).
- Experience with AI/Agent testing, prompt evaluation, and regression suites.
- Understanding of SecOps/DBOps risk scenarios.
- Knowledge of CI/CD and test automation tools.
- Detail-oriented mindset for safety-critical validation.
- Proficiency in monitoring tools and technologies related to event monitoring and incident management.
- Strong analytical skills with the ability to perform root cause analysis and trend analysis.
- Excellent communication skills for effective stakeholder engagement and documentation.
- Familiarity with ITIL processes and best practices in incident management.
Desired Qualifications
- ITIL Foundation Certification (Optional But Valuable).
- Certification In Relevant Monitoring And Automation Tools (Optional But Valuable).
Benefits
- Supercharge your potential, find your career, and find your spark at HCLTech.
- Work at a place that knows that helping its customers stay on top starts by putting its people first.
- Be part of a global technology company with over 223,000 people across 60 countries.
- Deliver industry-leading capabilities centered around digital, engineering, cloud and AI.
#monitoring tools#event monitoring#DBOps#SecOps#automation#incident management#SLA#quality compliance#customer satisfaction#communication#documentation#stakeholder engagement#root cause analysis#trend analysis#Python#PyTest#Selenium#AI testing#prompt evaluation#regression suites#CI/CD#test automation#ITIL
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Chennai, India
Applicants
Be an early applicant