Services Design and Validation Senior Group Manager

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Produktledning

I korthet

Emerson is seeking a Services Design and Validation Senior Group Manager in Yerevan, Armenia. This role involves leading a team to design, enable, and improve post-sales services throughout the product lifecycle, translating business and product strategies into scalable service capabilities and operational models.

Ansvarsområden

Lead, coach, and develop a high-performing Services Design and Validation team.
Translate business and product strategy into scalable service capabilities and operating models.
Drive service enablement and readiness for new products, technologies, and offerings.
Establish and improve service operating models, governance frameworks, and workflows.
Align cross-functionally with Product Development, Technical Support, Operations, and other groups.
Govern service readiness practices across people, processes, systems, and tools.
Ensure services are designed for supportability, maintainability, and customer success.
Drive implementation of service requirements across business systems and operational processes.
Manage complex Services Engineering initiatives, balancing strategic priorities and operational demands.
Foster a culture of ownership, accountability, and continuous improvement.

Krav

Bachelor's degree in Engineering, Computer Science, Business, Operations Management, or a related technical discipline.
10+ years of experience in engineering, services, operations, technical support, product management, program management, or related disciplines.
5+ years of people leadership experience leading technical and/or cross-functional teams.
Experience leading complex initiatives across multiple organizations without direct authority.
Demonstrated ability to translate business, product, or service strategy into scalable operational execution.
Experience working across the product lifecycle (concept, development, launch, sustainment, end-of-life).
Experience designing, improving, or governing business processes, operating models, or readiness frameworks.
Strong stakeholder management, communication, facilitation, and influencing skills.
Strong analytical, organizational, and structured problem-solving capabilities.
Ability to operate effectively in a global, matrixed, cross-functional environment.

Önskade kvalifikationer

Advanced degree in Engineering, Business Administration, Operations Management, or a related discipline.
Experience in service engineering, service design, service operations, technical services, customer success, technical support, field service, hardware services, or post-sales service organizations.
Knowledge of New Product Introduction, product lifecycle management, service lifecycle management, service readiness, launch management, or service design practices.
Experience implementing service governance frameworks, operating models, or global deployment strategies.
Experience working with enterprise business systems, service workflows, and operational processes.
Experience leading transformation, operating model design, or service modernization initiatives.
Technical curiosity and aptitude with emerging technologies, digital services, automation, AI-enabled workflows, and modern service delivery models.

Förmåner

Emerson prioritizes a workplace where every employee is valued, respected, and empowered to grow.
Fosters an environment that encourages innovation, collaboration, and diverse perspectives.
Commitment to ongoing career development and growing an inclusive culture.
Support through mentorship, training, or leadership opportunities.
Investment in employee success to make a lasting impact.

#Services Design#Validation#Senior Group Manager#Engineering Services#Product Lifecycle#Service Enablement#Operating Models#Governance Frameworks#Cross-functional Alignment#Stakeholder Management#Problem-solving#Global Environment#Service Operations#Technical Support#Automation#Digital Services

Om Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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