The Job

Services Account Representative

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundansvar · Säljverksamhet

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Tetra Pak is looking for a Services Account Representative based in Bangkok, Thailand. This role involves managing customer relationships, ensuring high-quality service administration, and identifying sales opportunities within a defined area. The ideal candidate will have 3 years of experience in services, operations, or commercial support, with a university degree in a related field.

Ansvarsområden

  • Act as the main operational Services contact for assigned customers, ensuring excellent customer experience and service levels.
  • Plan, coordinate, and follow up on service and maintenance activities, including Services Agreements execution and profitability.
  • Deliver Excellence in customer service & customer experience for allocated customers.
  • Lead communication and collaboration with internal teams to scope and deliver maintenance events and technical solutions.
  • Monitor the Services sales pipeline and identify upselling and cross-selling opportunities using customer insights and data.
  • Support account management and low-complexity sales activities, including quotations and customer onboarding for digital tools.
  • Promote adoption of Tetra Pak’s digital platforms and manage customer inquiries, ensuring proper internal routing.
  • Deliver Excellence in customer service and monitor performance indicators & customer experience results, driving continuous improvement actions.

Krav

  • Strong customer focus and commitment to service excellence.
  • Strong communication skills, with the ability to interact clearly and effectively with customers and internal teams.
  • Ability to manage and engage multiple stakeholders across different functions and levels.
  • 3 years of experience in services, operations, or commercial support roles.
  • Ability to identify growth opportunities through data analysis and customer insights.
  • Structured, proactive, and continuous improvement mindset, a flexible working attitude.
  • Ability to multitask while demonstrating time management/prioritization skills.
  • Ability to work effectively in a team environment.
  • Basic English proficiency (spoken and written).

Önskade kvalifikationer

  • University degree in Engineering, Business Administration, Finance, or related fields.

Förmåner

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results.
  • An equal opportunity employment experience that values diversity and inclusion.
  • Market competitive compensation and benefits with flexible working arrangements.
#services#account representative#customer service#operations#commercial support#sales
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Företag

Tetra Pak

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Bangkok, Thailand

Kvalifikation

Kandidatexamen

Sökande

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