Services Account Representative
Logistics, Sales & Operations · Sales & Business Development · Account Management · Sales Operations
In short
Tetra Pak is looking for a Services Account Representative based in Bangkok, Thailand. This role involves managing customer relationships, ensuring high-quality service administration, and identifying sales opportunities within a defined area. The ideal candidate will have 3 years of experience in services, operations, or commercial support, with a university degree in a related field.
Responsibilities
- Act as the main operational Services contact for assigned customers, ensuring excellent customer experience and service levels.
- Plan, coordinate, and follow up on service and maintenance activities, including Services Agreements execution and profitability.
- Deliver Excellence in customer service & customer experience for allocated customers.
- Lead communication and collaboration with internal teams to scope and deliver maintenance events and technical solutions.
- Monitor the Services sales pipeline and identify upselling and cross-selling opportunities using customer insights and data.
- Support account management and low-complexity sales activities, including quotations and customer onboarding for digital tools.
- Promote adoption of Tetra Pak’s digital platforms and manage customer inquiries, ensuring proper internal routing.
- Deliver Excellence in customer service and monitor performance indicators & customer experience results, driving continuous improvement actions.
Requirements
- Strong customer focus and commitment to service excellence.
- Strong communication skills, with the ability to interact clearly and effectively with customers and internal teams.
- Ability to manage and engage multiple stakeholders across different functions and levels.
- 3 years of experience in services, operations, or commercial support roles.
- Ability to identify growth opportunities through data analysis and customer insights.
- Structured, proactive, and continuous improvement mindset, a flexible working attitude.
- Ability to multitask while demonstrating time management/prioritization skills.
- Ability to work effectively in a team environment.
- Basic English proficiency (spoken and written).
Desired Qualifications
- University degree in Engineering, Business Administration, Finance, or related fields.
Benefits
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
- A culture that pioneers a spirit of innovation where our industry experts drive visible results.
- An equal opportunity employment experience that values diversity and inclusion.
- Market competitive compensation and benefits with flexible working arrangements.
#services#account representative#customer service#operations#commercial support#sales
Company
Tetra Pak
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bangkok, Thailand
Qualification
Bachelor
Applicants
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