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Service Support Specialist

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Ericsson seeks a Service Support Specialist in Nampa, ID, for a hybrid, full-time role. This position involves collaborating with partners and customers to resolve account issues, troubleshoot data irregularities, and maintain CRM records. The ideal candidate has 1+ years of experience in technical support or account management, with proficiency in CRM and ERP systems.

Ansvarsområden

  • Deliver exceptional customer service via email and phone.
  • Ensure customer inquiries are handled promptly, efficiently, and accurately.
  • Assist in troubleshooting and resolving account data issues.
  • Collaborate with distributors, partners, customers, and sales teams to resolve licensing or device-related data irregularities.
  • Prioritize and manage multiple tasks simultaneously with high accuracy.
  • Identify and recommend process improvements for customer service.
  • Maintain detailed case management records using CRM tools.
  • Follow best practices to protect customer account integrity.

Krav

  • 1+ years of experience in technical support, client support, or account management, handling high-volume inquiries via email and phone.
  • 1+ years of experience using CRM tools (such as Salesforce) and ERP systems (such as Microsoft Dynamics AX / DAX) for case management and account tracking.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams), Microsoft Dynamics AX (DAX), and Salesforce.
  • Strong verbal and written communication, interpersonal, and presentation skills in English.
  • Excellent organizational skills and attention to detail.
  • Demonstrated ability to manage complex tasks and balance competing priorities to meet deadlines.
  • A results-focused mindset with the ability to work independently and take initiative.
  • Strong problem-solving skills with the ability to adapt and collaborate effectively in a team environment.
  • Sound judgment, decision-making ability, and discretion when handling sensitive information.
  • Comfort receiving direction from multiple stakeholders across the organization.

Förmåner

  • Competitive salary range dependent on various factors.
  • Opportunity for an annual bonus based on business and individual performance.
  • Subsidized, nationwide PPO medical benefit options, including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP) with a generous company-provided HSA contribution.
  • Subsidized dental and vision coverage.
  • 401(k) plan with a 4% company match and immediate vesting.
  • Company-paid employee basic life and AD&D insurance.
  • Company-paid disability benefits.
  • Minimum of 15 days of accrued vacation.
  • Up to 3 personal days per year.
  • 11 annual holidays.
  • 8 hours of volunteer time.
  • 80 hours of sick time annually.
  • Up to 16 weeks of paid maternity leave.
  • 6 weeks of parental or adoption leave at 100% of pay.
  • Comprehensive Employee Assistance Program.
  • Mobile therapy.
  • Volunteer paid time off.
#Service Support#Technical Support#Client Support#Account Management#CRM#ERP#Microsoft Office Suite#Problem Solving#Customer Service#Communication#Hybrid
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Företag

Ericsson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Medarbetare

Platser

Nampa, United States

Boise, United States

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