Service Support Specialist
Logistics, Sales & Operations · Supply Chain & Transport · Warehouse Operations · Customer Support · Logistics Management
In short
Ericsson seeks a Service Support Specialist in Nampa, ID, for a hybrid, full-time role. This position involves collaborating with partners and customers to resolve account issues, troubleshoot data irregularities, and maintain CRM records. The ideal candidate has 1+ years of experience in technical support or account management, with proficiency in CRM and ERP systems.
Responsibilities
- Deliver exceptional customer service via email and phone.
- Ensure customer inquiries are handled promptly, efficiently, and accurately.
- Assist in troubleshooting and resolving account data issues.
- Collaborate with distributors, partners, customers, and sales teams to resolve licensing or device-related data irregularities.
- Prioritize and manage multiple tasks simultaneously with high accuracy.
- Identify and recommend process improvements for customer service.
- Maintain detailed case management records using CRM tools.
- Follow best practices to protect customer account integrity.
Requirements
- 1+ years of experience in technical support, client support, or account management, handling high-volume inquiries via email and phone.
- 1+ years of experience using CRM tools (such as Salesforce) and ERP systems (such as Microsoft Dynamics AX / DAX) for case management and account tracking.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams), Microsoft Dynamics AX (DAX), and Salesforce.
- Strong verbal and written communication, interpersonal, and presentation skills in English.
- Excellent organizational skills and attention to detail.
- Demonstrated ability to manage complex tasks and balance competing priorities to meet deadlines.
- A results-focused mindset with the ability to work independently and take initiative.
- Strong problem-solving skills with the ability to adapt and collaborate effectively in a team environment.
- Sound judgment, decision-making ability, and discretion when handling sensitive information.
- Comfort receiving direction from multiple stakeholders across the organization.
Benefits
- Competitive salary range dependent on various factors.
- Opportunity for an annual bonus based on business and individual performance.
- Subsidized, nationwide PPO medical benefit options, including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP) with a generous company-provided HSA contribution.
- Subsidized dental and vision coverage.
- 401(k) plan with a 4% company match and immediate vesting.
- Company-paid employee basic life and AD&D insurance.
- Company-paid disability benefits.
- Minimum of 15 days of accrued vacation.
- Up to 3 personal days per year.
- 11 annual holidays.
- 8 hours of volunteer time.
- 80 hours of sick time annually.
- Up to 16 weeks of paid maternity leave.
- 6 weeks of parental or adoption leave at 100% of pay.
- Comprehensive Employee Assistance Program.
- Mobile therapy.
- Volunteer paid time off.
#Service Support#Technical Support#Client Support#Account Management#CRM#ERP#Microsoft Office Suite#Problem Solving#Customer Service#Communication#Hybrid
Company
Ericsson
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
Nampa, United States
Boise, United States
Applicants
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