Service Engineer II

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling

I korthet

Microsoft Advertising is seeking an innovative Service Engineer II to build automation and full-stack tools, partnering with product engineering to enhance reliability and customer experience. This role involves deep technical investigation, AI-assisted development, and debugging complex issues across services and APIs to improve the platform's health.

Ansvarsområden

Perform deep technical investigations to solve complex reliability, performance, and data-quality issues across Microsoft Advertising platform, APIs, and customer workflows.
Design, build, and own AI-driven automation (scripts, services, and internal web tools) on an intelligent platform to modernize support workflows.
Write production-quality code, implement fixes, create monitoring/alerting improvements, and contribute to shared libraries and tooling via standard code review and CI/CD practices.
Drive root-cause analysis and post-incident follow-through in partnership with multiple Engineering teams.
Create and maintain automated test coverage (unit/integration/end-to-end) for key workflows.
Communicate clearly during live-site events: compose timely service alerts, share investigation status, and provide actionable guidance to stakeholders.
Analyze escalation data and trends to develop clear problem statements and propose engineering solutions.
Document knowledge base articles and build self-serve troubleshooting experiences for Tier 1/Tier 2 teams.
Mentor others on tools and debugging techniques.

Krav

Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls.
Solid coding skills in at least one general-purpose language (C#, Java, Python, or TypeScript/JavaScript), including writing maintainable, testable code.
Experience building automation and/or services that integrate with APIs, databases, and distributed systems.
Hands-on debugging skills (logs, metrics, traces) and comfort working in a live-site/production environment.
Experience using AI-based coding tools daily (e.g., GitHub Copilot, ChatGPT, or similar) to accelerate development and debugging, while validating correctness, security, and performance.
Ability to meet Microsoft, customer and/or government security screening requirements.
Ability to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Önskade kvalifikationer

Travel: Less than 25%
Work site: 4 days / week in-office
Profession: Software Engineering
Discipline: Service Engineering
Role type: Individual Contributor

Färdigheter

PythonC#TypeScriptJavaScriptRESTSQLKustoAzureGitHub ActionsCI/CD

#automation#software development#reliability#quality#customer experience#digital advertising#technical investigation#AI#distributed systems#debugging#API

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