The Job

Service Delivery Manager (DPO)

Finans, bank och juridik · Redovisning och revision · Leverantörsreskontra · Kundreskontra

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I korthet

The Accounts Payable Process Manager is responsible for end-to-end AP operations, ensuring timely invoice processing, vendor payments, reconciliations, and compliance in a shared services or BPO environment. This role requires strong leadership, team management, and process improvement skills to drive service delivery excellence.

Ansvarsområden

  • Manage end-to-end Accounts Payable operations including invoice processing, payment runs, vendor query management, reconciliations, and month-end activities.
  • Ensure timely processing of invoices and payments in line with agreed SLAs, accuracy targets, and compliance requirements.
  • Monitor daily operational performance, identify bottlenecks, and implement corrective actions to improve productivity and quality.
  • Lead and manage AP team members, including workload allocation, performance monitoring, coaching, training, and development.
  • Review exception reports, aged invoices, debit balances, GRIR/open PO issues, and vendor statement reconciliation items to ensure timely resolution.
  • Coordinate with internal stakeholders such as procurement, finance, treasury, business users, and client teams to resolve invoice and payment-related issues.
  • Ensure adherence to approval matrices, delegation of authority, tax requirements, audit controls, and company policies.
  • Drive process standardization, automation, continuous improvement, and control enhancement initiatives across AP processes.
  • Prepare and present operational dashboards, SLA reports, ageing reports, quality reports, and management updates.
  • Support internal and external audits by providing required documentation, process walkthroughs, and control evidence.
  • Manage escalations from vendors, clients, and internal stakeholders with timely resolution and proper root cause analysis.
  • Ensure effective knowledge management, SOP documentation, cross-training, and business continuity planning for the AP function.

Krav

  • Strong knowledge of Accounts Payable processes, invoice lifecycle, vendor payments, reconciliations, and accounting controls.
  • Excellent people management, team leadership, and stakeholder management skills.
  • Ability to manage high-volume transactions while maintaining accuracy and SLA compliance.
  • Strong analytical and problem-solving skills with a focus on root cause identification and process improvement.
  • Good understanding of ERP systems such as SAP, Oracle, PeopleSoft, NetSuite, or similar finance platforms.
  • Proficiency in Microsoft Excel, reporting tools, dashboards, and operational performance tracking.
  • Strong communication skills with the ability to interact confidently with clients, vendors, and senior management.
  • Knowledge of audit requirements, internal controls, compliance standards, and financial governance.

Önskade kvalifikationer

  • Experience in automation, workflow tools, or transformation initiatives will be an added advantage.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Accounts Payable#Process Management#BPO#Shared Services
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Lucknow, India

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