Service Delivery Manager (DPO)
Finance, Banking & Legal · Accounting & Audit · Accounts Payable · Accounts Receivable
In short
The Accounts Payable Process Manager is responsible for end-to-end AP operations, ensuring timely invoice processing, vendor payments, reconciliations, and compliance in a shared services or BPO environment. This role requires strong leadership, team management, and process improvement skills to drive service delivery excellence.
Responsibilities
- Manage end-to-end Accounts Payable operations including invoice processing, payment runs, vendor query management, reconciliations, and month-end activities.
- Ensure timely processing of invoices and payments in line with agreed SLAs, accuracy targets, and compliance requirements.
- Monitor daily operational performance, identify bottlenecks, and implement corrective actions to improve productivity and quality.
- Lead and manage AP team members, including workload allocation, performance monitoring, coaching, training, and development.
- Review exception reports, aged invoices, debit balances, GRIR/open PO issues, and vendor statement reconciliation items to ensure timely resolution.
- Coordinate with internal stakeholders such as procurement, finance, treasury, business users, and client teams to resolve invoice and payment-related issues.
- Ensure adherence to approval matrices, delegation of authority, tax requirements, audit controls, and company policies.
- Drive process standardization, automation, continuous improvement, and control enhancement initiatives across AP processes.
- Prepare and present operational dashboards, SLA reports, ageing reports, quality reports, and management updates.
- Support internal and external audits by providing required documentation, process walkthroughs, and control evidence.
- Manage escalations from vendors, clients, and internal stakeholders with timely resolution and proper root cause analysis.
- Ensure effective knowledge management, SOP documentation, cross-training, and business continuity planning for the AP function.
Requirements
- Strong knowledge of Accounts Payable processes, invoice lifecycle, vendor payments, reconciliations, and accounting controls.
- Excellent people management, team leadership, and stakeholder management skills.
- Ability to manage high-volume transactions while maintaining accuracy and SLA compliance.
- Strong analytical and problem-solving skills with a focus on root cause identification and process improvement.
- Good understanding of ERP systems such as SAP, Oracle, PeopleSoft, NetSuite, or similar finance platforms.
- Proficiency in Microsoft Excel, reporting tools, dashboards, and operational performance tracking.
- Strong communication skills with the ability to interact confidently with clients, vendors, and senior management.
- Knowledge of audit requirements, internal controls, compliance standards, and financial governance.
Desired Qualifications
- Experience in automation, workflow tools, or transformation initiatives will be an added advantage.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Accounts Payable#Process Management#BPO#Shared Services
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Lucknow, India
Applicants
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