The Job

Service Delivery Director (DPO)

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Programledning

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I korthet

Service Delivery Director (DPO) to oversee operations, ensure client SLAs and internal metrics, manage people, and drive innovation from Noida, Uttar Pradesh. This role involves enhancing operational systems, providing coaching to leaders, and monitoring key performance indicators for stakeholders.

Ansvarsområden

  • Lead process improvement and contribute to overall growth.
  • Enhance operational systems, processes, and policies.
  • Provide supervision and coaching to team leaders and managers.
  • Understand client requirements and ensure the support team meets client expectations.
  • Monitor and report on key performance indicators to stakeholders.
#operations management#client SLA#internal metrics#people management#Kaizen#innovation#solution-oriented#process improvement#growth#operational systems#policies#team leaders#managers#client requirements#client expectations#performance indicators#stakeholders
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Ledning

Platser

Noida, India

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