Service Delivery Director (DPO)
Technology, Data & Digital · Software & Web Development · Software Engineering · Program Management
In short
Service Delivery Director (DPO) to oversee operations, ensure client SLAs and internal metrics, manage people, and drive innovation from Noida, Uttar Pradesh. This role involves enhancing operational systems, providing coaching to leaders, and monitoring key performance indicators for stakeholders.
Responsibilities
- Lead process improvement and contribute to overall growth.
- Enhance operational systems, processes, and policies.
- Provide supervision and coaching to team leaders and managers.
- Understand client requirements and ensure the support team meets client expectations.
- Monitor and report on key performance indicators to stakeholders.
#operations management#client SLA#internal metrics#people management#Kaizen#innovation#solution-oriented#process improvement#growth#operational systems#policies#team leaders#managers#client requirements#client expectations#performance indicators#stakeholders
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Executive
Locations
Noida, India
Applicants
Be an early applicant