The Job

Service Coordinator

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Säljverksamhet · Kundframgång

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I korthet

We are seeking a Service Coordinator in Kaohsiung, Taiwan, responsible for leading and developing a high-performing service team. This full-time, on-site role requires a Bachelor's degree and at least one year of experience in service coordination or a related field, with strong organizational and communication skills.

Ansvarsområden

  • Planning and coordination of internal service requests with customers, Field Service Engineers, and external service providers.
  • Progressing service jobs and providing information to key stakeholders.
  • Creating an excellent customer experience.
  • Ensuring team compliance with Labor Laws and safety policies.
  • Reviewing service requests and planning daily management of service engineers' work schedules.
  • Managing engineers' further actions/leads from service reports.
  • Ensuring jobs are executed according to importance in cooperation with Team Managers.
  • Supporting and inputting complex/non-standard quotations for Field Service.
  • Ensuring timely control of order backlog and credit queries.
  • Controlling Field Service order backlog and ensuring consistent flow of information to Customer Service for timely invoicing.
  • Monitoring special tools, certifications, work permits, and travel security.
  • Administration of Service Agreements.
  • Ensuring timely and accurate data entry and maintenance in internal systems.

Krav

  • Bachelor's degree in Engineering, Business Administration, or a related discipline.
  • Minimum 1 year of experience in service coordination, customer service, operations support, or a similar role.
  • Strong organizational, scheduling, and administrative skills.
  • Proficiency in Microsoft Office applications, particularly Excel.
  • Excellent command of English, both written and spoken.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Strong communication and interpersonal skills.
  • Strong planning, coordination, and problem-solving capabilities.
  • Proactive, customer-oriented, and detail-focused mindset.

Önskade kvalifikationer

  • Experience with ERP systems and service management platforms is preferred.
  • Experience working in an international and multicultural environment is an advantage.

Förmåner

  • Opportunities to make a positive impact on colleagues, partners, customers, and society.
  • Pioneering solutions for the future and unlocking the full potential of precious resources.
  • Innovative, open spirit fostering personal growth.
  • Truly diverse and inclusive workplace based on care and empowerment.
  • Building sustainable solutions that have an impact on the planet's most urgent problems.
#service coordination#customer service#operations support#scheduling#administration#ERP systems#service management platforms#Microsoft Office#Excel#English#communication#interpersonal skills#problem-solving#detail-oriented
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Företag

Alfa Laval

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Junior

Platser

Kaohsiung, Taiwan

Kvalifikation

Kandidatexamen

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