Service Coordinator
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success
In short
We are seeking a Service Coordinator in Kaohsiung, Taiwan, responsible for leading and developing a high-performing service team. This full-time, on-site role requires a Bachelor's degree and at least one year of experience in service coordination or a related field, with strong organizational and communication skills.
Responsibilities
- Planning and coordination of internal service requests with customers, Field Service Engineers, and external service providers.
- Progressing service jobs and providing information to key stakeholders.
- Creating an excellent customer experience.
- Ensuring team compliance with Labor Laws and safety policies.
- Reviewing service requests and planning daily management of service engineers' work schedules.
- Managing engineers' further actions/leads from service reports.
- Ensuring jobs are executed according to importance in cooperation with Team Managers.
- Supporting and inputting complex/non-standard quotations for Field Service.
- Ensuring timely control of order backlog and credit queries.
- Controlling Field Service order backlog and ensuring consistent flow of information to Customer Service for timely invoicing.
- Monitoring special tools, certifications, work permits, and travel security.
- Administration of Service Agreements.
- Ensuring timely and accurate data entry and maintenance in internal systems.
Requirements
- Bachelor's degree in Engineering, Business Administration, or a related discipline.
- Minimum 1 year of experience in service coordination, customer service, operations support, or a similar role.
- Strong organizational, scheduling, and administrative skills.
- Proficiency in Microsoft Office applications, particularly Excel.
- Excellent command of English, both written and spoken.
- Ability to work effectively under pressure and manage multiple priorities.
- Strong communication and interpersonal skills.
- Strong planning, coordination, and problem-solving capabilities.
- Proactive, customer-oriented, and detail-focused mindset.
Desired Qualifications
- Experience with ERP systems and service management platforms is preferred.
- Experience working in an international and multicultural environment is an advantage.
Benefits
- Opportunities to make a positive impact on colleagues, partners, customers, and society.
- Pioneering solutions for the future and unlocking the full potential of precious resources.
- Innovative, open spirit fostering personal growth.
- Truly diverse and inclusive workplace based on care and empowerment.
- Building sustainable solutions that have an impact on the planet's most urgent problems.
#service coordination#customer service#operations support#scheduling#administration#ERP systems#service management platforms#Microsoft Office#Excel#English#communication#interpersonal skills#problem-solving#detail-oriented
Company
Alfa Laval
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Kaohsiung, Taiwan
Qualification
Bachelor
Applicants
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