Service Advisor (Contract)

Fordon och transporttjänster · Fordonsservice och reparation · Fordonstekniker · Fordonsreparation

I korthet

As a Service Advisor in Ipoh, Malaysia, you will manage the daily operations of the service reception, ensuring customer needs and expectations are met from inquiry to invoice completion. This full-time contract role contributes to optimizing workshop utilization and fostering long-term customer relationships.

Ansvarsområden

Build and manage customer calling lists for proactive maintenance and repair outreach.
Analyze maintenance plans and provide technical advice to customers.
Identify customer needs, perform basic troubleshooting, and prepare preliminary work orders.
Schedule workshop appointments and coordinate workshop resources.
Liaise with internal departments and external vendors for timely work completion.
Participate in daily and weekly operational meetings.
Welcome customers, verify appointments, receive vehicles, and manage requests.
Communicate service progress and any changes to customers proactively.
Prepare invoices, explain completed work, recommend services, and arrange follow-ups.
Conduct post-service follow-up calls to ensure customer satisfaction and document interactions.

Krav

Experience in service reception or customer-facing roles.
Familiarity with maintenance plans and basic technical troubleshooting.
Ability to manage schedules and coordinate resources.
Strong communication and customer service skills.
Experience in documenting customer interactions and work orders.

Önskade kvalifikationer

Contribution to optimized workshop utilization.
Contribution to long profitable relations with customers.

Förmåner

Contract position
Full-time employment

#service advisor#customer service#workshop#automotive

Företag

Scania Group

Publicerade jobb

för 4 veckor sedan

Anställningstyp

Kontrakt

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Ipoh, Malaysia

Sökande

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