The Job

Senior User Experience Researcher, Google Ads

Teknik, data och digitalt · Produkt och design · UI/UX-design · Dataanalys

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I korthet

As a Senior User Experience Researcher for Google Ads in Hyderabad, you will be an advocate for users, driving product decisions with user research and AI expertise. You will collaborate with cross-functional teams to understand customer needs and inform product strategy for AI-powered support experiences.

Ansvarsområden

  • Advocate for user-centered product roadmaps influenced by user research.
  • Lead the research agenda for critical workstreams, considering product mission, team priorities, and a global user base.
  • Develop and provide leadership with a well-founded point of view, telling compelling user stories, and leveraging AI tools for efficient data processing and analysis.
  • Examine existing data and product designs to generate hypotheses and plans for high-impact research.
  • Identify meaningful patterns and correlate signals to provide coherent research insights.
  • Collaborate with Data Scientists, UX Designers, Product Managers, Engineers, and User experience researchers (UXR) partners to deliver impactful research.
  • Work with business operations teams to ensure connection between UX and Business metrics.

Krav

  • Bachelor's degree in Human-Computer Interaction (HCI), Psychology, or a related field, or equivalent practical experience.
  • 6 years of experience in an applied Qualitative UX Research or a similar role.
  • Experience with research methods (e.g., usability, studies, contextual inquiries, 1:1 interviews, unmoderated research studies).

Önskade kvalifikationer

  • Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related fields.
  • Experience with research methods (e.g., participatory research, conducting surveys, contextual inquiries, diary studies, unmoderated research studies).
  • Experience analyzing user behavior in B2B contexts, enterprise software, CRM platforms, or support tooling.
  • Expertise in utilizing AI technologies across the end-to-end research lifecycle from project scoping and study design to data analysis and reporting to drive efficiency and depth of insights.
  • Ability to influence product decisions and strategy with insights and user data.

Förmåner

  • Advocate for the Google customer and internal users.
  • Empower Google to intelligently engage customers and help them succeed at scale.
  • Focus on Ads and the Ads-supported consumer space.
  • Drive transformational changes with AI.
  • Partner with ML/AI teams to reduce tedium and increase velocity.
  • Ensure users can focus on human-only nuances and perspectives.
  • Drive broader adoption, resulting in a better understanding of Google’s customers.
  • Power insightful suggestions and help customers achieve success.
  • Evaluate current AI experiences and set the direction for near-term improvements and long-term goals for support experiences.
  • Translate findings into compelling narratives and strategic recommendations.
  • Guide product prioritization and enhance AI model quality.
  • Integrate insights from multiple workstreams.
  • Advocate a user-informed approach to product development.
  • Ensure user needs are at the forefront of our AI strategy.
  • Google is proud to be an equal opportunity and affirmative action employer.
  • We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity.
  • English proficiency is a requirement for all roles unless stated otherwise.
#User Experience#Researcher#Google Ads#AI#Customer Engagement
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Företag

Google

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Hyderabad, India

Kvalifikation

Kandidatexamen, Masterexamen, Doktorand

Sökande

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