Senior User Experience Researcher, Google Ads
Technology, Data & Digital · Product & Design · UI/UX Design · Data Analysis
In short
As a Senior User Experience Researcher for Google Ads in Hyderabad, you will be an advocate for users, driving product decisions with user research and AI expertise. You will collaborate with cross-functional teams to understand customer needs and inform product strategy for AI-powered support experiences.
Responsibilities
- Advocate for user-centered product roadmaps influenced by user research.
- Lead the research agenda for critical workstreams, considering product mission, team priorities, and a global user base.
- Develop and provide leadership with a well-founded point of view, telling compelling user stories, and leveraging AI tools for efficient data processing and analysis.
- Examine existing data and product designs to generate hypotheses and plans for high-impact research.
- Identify meaningful patterns and correlate signals to provide coherent research insights.
- Collaborate with Data Scientists, UX Designers, Product Managers, Engineers, and User experience researchers (UXR) partners to deliver impactful research.
- Work with business operations teams to ensure connection between UX and Business metrics.
Requirements
- Bachelor's degree in Human-Computer Interaction (HCI), Psychology, or a related field, or equivalent practical experience.
- 6 years of experience in an applied Qualitative UX Research or a similar role.
- Experience with research methods (e.g., usability, studies, contextual inquiries, 1:1 interviews, unmoderated research studies).
Desired Qualifications
- Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related fields.
- Experience with research methods (e.g., participatory research, conducting surveys, contextual inquiries, diary studies, unmoderated research studies).
- Experience analyzing user behavior in B2B contexts, enterprise software, CRM platforms, or support tooling.
- Expertise in utilizing AI technologies across the end-to-end research lifecycle from project scoping and study design to data analysis and reporting to drive efficiency and depth of insights.
- Ability to influence product decisions and strategy with insights and user data.
Benefits
- Advocate for the Google customer and internal users.
- Empower Google to intelligently engage customers and help them succeed at scale.
- Focus on Ads and the Ads-supported consumer space.
- Drive transformational changes with AI.
- Partner with ML/AI teams to reduce tedium and increase velocity.
- Ensure users can focus on human-only nuances and perspectives.
- Drive broader adoption, resulting in a better understanding of Google’s customers.
- Power insightful suggestions and help customers achieve success.
- Evaluate current AI experiences and set the direction for near-term improvements and long-term goals for support experiences.
- Translate findings into compelling narratives and strategic recommendations.
- Guide product prioritization and enhance AI model quality.
- Integrate insights from multiple workstreams.
- Advocate a user-informed approach to product development.
- Ensure user needs are at the forefront of our AI strategy.
- Google is proud to be an equal opportunity and affirmative action employer.
- We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity.
- English proficiency is a requirement for all roles unless stated otherwise.
#User Experience#Researcher#Google Ads#AI#Customer Engagement
Company
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Hyderabad, India
Qualification
Bachelor, Master, Doctoral
Applicants
Be an early applicant