Senior Technical Specialist

Teknik, data och digitalt · Data, AI och analys · Datavetenskap · Maskininlärning · Artificiell intelligens

I korthet

HCLTech is seeking a Senior Technical Specialist in Hyderabad, India, to design, build, and operationalize an automated Best Claim Handler (BCH) decisioning capability using applied machine learning, LLMs, and agentic AI. The role involves integrating various data inputs, applying business rules and AI logic, and ensuring real-time, auditable routing decisions within the Claims Automation project.

Ansvarsområden

Design, build and operationalise a fully automated Best Claim Handler (BCH) decisioning capability.
Consume claim assessment outputs, apply routing and assignment logic, and return the best claim handling recommendation.
Ensure claims are allocated to the most appropriate claim handler, specialist team or processing route.
Consume fraud propensity scores, iapv outcomes, claim authentication outputs and claim attributes.
Apply business rules and AI-driven decisioning logic.
Generate routing decisions in near real time.
Support assignment to claim handlers, specialist teams and straight-through processing pathways.
Apply consistent and explainable routing decisions.
Detect, monitor and report routing quality, service performance and decisioning exceptions.
Minimise manual intervention through automated orchestration, monitoring and recovery processes.
Ensure routing decisions are auditable and reusable.
Establish automated consumption of BCH input data.
Consume FNOL Fraud Model scores, IAPV outputs and Claim Authenticator outputs.
Apply common business definitions and standards.
Validate completeness, conformity and data quality.
Evaluate claim complexity and handling requirements.
Analyse fraud signals, authentication outcomes and claim attributes.
Derive routing attributes required for decision making.
Generate reusable claim routing features.
Determine the optimal claim handling route.
Create Specialist Team and Straight-Through Processing Recommendations.
Integrate BCH outputs into the Claims Automation workflow.
Return routing decisions to Pega and downstream claims platforms.
Support automated and assisted claims handling journeys.
Implement fully automated orchestration of BCH decisioning services.
Monitor routing effectiveness, decision quality and service health.
Track business outcomes and operational performance metrics.

Krav

Experience with Google ADK is an important requirement.
Applied machine learning.
Large language models (LLMs).
Agentic AI.
Prompt engineering.
Experimentation.
Model evaluation.
Practical delivery of AI solutions into production environments.

Förmåner

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Färdigheter

Google ADKMachine LearningLarge Language ModelsAgentic AIPrompt EngineeringExperimentationModel EvaluationAI SolutionsBusiness RulesPega

#Data Science#Machine Learning#AI#LLM#Prompt Engineering#Google ADK#Claims Automation#Decisioning

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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