The Job

Senior Support Lead (DPO)

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Säljverksamhet · Kundframgång

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I korthet

This role is for a Senior Support Lead (DPO) based in Noida, India, responsible for managing and overseeing the support team to ensure high-quality service delivery. The position focuses on fostering a collaborative environment, driving continuous improvement, and maintaining strict adherence to compliance and performance standards.

Ansvarsområden

  • Oversee and manage the support team to ensure high-quality service delivery.
  • Ensure process adherence and continuous improvement within the support function.
  • Foster a collaborative and motivated team environment.
  • Provide regular coaching and feedback to team members.
  • Drive initiatives to enhance team performance and customer satisfaction.
  • Maintain strict adherence to process guidelines and compliance.
  • Implement continuous improvement strategies.
  • Conduct regular performance reviews.
  • Address team issues and concerns.
  • Maintain a high level of team engagement and performance.
#support#lead#DPO#service delivery#process adherence#continuous improvement#team performance#customer satisfaction#compliance#team engagement
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Företag

HCLTech

Publicerade jobb

för 4 dagar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Noida, India

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