Senior Support Lead (DPO)

Responsibilities

• Oversee and manage the support team to ensure high-quality service delivery.
• Ensure process adherence and continuous improvement within the support function.
• Foster a collaborative and motivated team environment.
• Provide regular coaching and feedback to team members.
• Drive initiatives to enhance team performance and customer satisfaction.
• Maintain strict adherence to process guidelines and compliance.
• Implement continuous improvement strategies.
• Conduct regular performance reviews.
• Address team issues and concerns.
• Maintain a high level of team engagement and performance.