The Job

Senior Support Engineer

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support

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I korthet

Senior Support Engineer position in Noida, Uttar Pradesh, India. The role focuses on resolving client-raised tickets within defined time, cost, and quality standards to enhance customer satisfaction. Responsibilities include troubleshooting, training new joinees, knowledge transition, and documenting processes.

Ansvarsområden

  • Troubleshoot and resolve tickets raised by clients.
  • Undertake training programs for new joinees.
  • Perform knowledge transition during project enhancements.
  • Document all defined processes and methods for ticket resolution and troubleshooting.
  • Update self on latest technologies and related areas.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#support#technical support#client support#troubleshooting#training#knowledge transition#documentation#technology
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Noida, India

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